Posts Tagged 'pharmacist'



Community Pharmacy Compounding Preserved Under Newly Approved Legislation, Senators Say

By Kevin Schweers

Before the U.S. Senate approved new compounding legislation, senators made statements clarifying for the Food and Drug Administration (FDA) that the bill essentially preserves state board of pharmacy authority over the typical compounding work done by independent community pharmacies.

Continue reading ‘Community Pharmacy Compounding Preserved Under Newly Approved Legislation, Senators Say’

University of Arkansas Team Returns to Business Plan Competition Finals After Winning in 2012

By Michael Rule, Associate Director of Public Affairs and Grassroots

On October 12th, students from three pharmacy schools will vie in a live competition to be the 2013 winner of the Good Neighbor Pharmacy National Community Pharmacists Association’s (NCPA) Pruitt-Schutte Student Business Plan Competition. For the second consecutive year, the University of Arkansas for Medical Sciences College of Pharmacy, winner of the 2012 competition, is among the three finalists.

Continue reading ‘University of Arkansas Team Returns to Business Plan Competition Finals After Winning in 2012′

California Law Expands Pharmacists’ Role as Providers

NCPA congratulates California pharmacists and the California Pharmacists Association (CPhA) on the successful enactment of S.B. 493, legislation to expand the services that pharmacists are authorized to provide in the state. It was signed by Governor Jerry Brown on Oct. 1. Continue reading ‘California Law Expands Pharmacists’ Role as Providers’

Patient-Centric Services on Display During Congressional Pharmacy Visits

By Michael Rule, Associate Director of Public Affairs and Grassroots Advocacy

Previously, The Dose posted a call to action during the August Congressional recess, imploring independent community pharmacists to use the opportunity to share their experiences with their elected officials, and encouraging them to host their elected officials for a pharmacy visit if possible. Over the course of the last several weeks, NCPA has received feedback from pharmacists demonstrating that several members of the House and Senate took advantage of the opportunity to tour a local pharmacy. The following are just a few examples visits that have taken place.

Continue reading ‘Patient-Centric Services on Display During Congressional Pharmacy Visits’

Federal Health Officials Laud Pharmacists’ Immunization Role

By Kevin Schweers

With the influenza vaccination season around the corner, officials with the U.S. Department of Health and Human Services (HHS) and its Centers for Disease Control and Prevention (CDC) are recognizing pharmacists’ role in expanding access to immunizations and seeking pharmacists’ continued help, according to a letter to pharmacists from HHS and CDC that was published by the American Pharmacists Association (APhA).

Continue reading ‘Federal Health Officials Laud Pharmacists’ Immunization Role’

States Lead the Way in PBM Reforms: Will Congress Follow?

By Michael Rule, Associate Director of Public Affairs and Grassroots Advocacy

Independent Community Pharmacists are both small business owners and trusted healthcare providers. As such, they contribute to both the local economy through employment opportunities and taxes. In fact, studies have shown that for every dollar spent at a local small business, $.68 is reinvested in the local economy, this drops to $.43 for chain stores, and mail order purchases bring no economic benefit to communities. As healthcare providers, independent community pharmacists they promote proper medication adherence with patients, check the patient’s medication regimen for harmful interactions, and when appropriate work with the patient’s doctor to prescribe lower cost generic alternatives: all of which contribute to savings in the health system.

Continue reading ‘States Lead the Way in PBM Reforms: Will Congress Follow?’

Patient Survey Finds More Good News for Independent Community Pharmacies

By Kevin Schweers

Independent community pharmacies score high once again in customer service, according to the recently released Boehringer Ingelheim Pharmacy Satisfaction Pulse survey of patients. Chain Drug Review has run an interesting series of articles on the survey’s findings. This blog post looks at the survey from the independent community pharmacy perspective.

Independent pharmacies garnered the top satisfaction scores among all pharmacies. Ninety-one percent of patients who said they primarily use an independent pharmacy said they are overall very satisfied or satisfied. Independents also scored highest in key factors such as filling prescriptions accurately and efficiently, convenience, pharmacy/staff, loyalty and likelihood to return and to recommend to someone else.

That’s consistent with past surveys in this series. Also in line with past years is the fact that mail order receives the lowest satisfaction rates among patients, compared to all other pharmacy options.

Some other numbers of note from the survey include:

  • Independent pharmacy consumers were among the most likely pharmacy users to say their pharmacy had improved over the past year (on top of already high satisfaction scores in the previous surveys). Mail order patients were least likely to report an improvement in service.

  • Patients of independent pharmacies receive their prescriptions within 20 minutes on average—much more promptly than those who patron other pharmacies. Patients said it takes two or three time as long, on average, to receive their prescription at other brick-and-mortar pharmacies. Moreover, one-third of independents’ customers received their prescription in 10 minutes or less.

  • Independent pharmacists interact with their customers far more often compared to other pharmacy types. Perhaps not surprisingly, a much larger percentage of independent pharmacy customers report the pharmacy staff as the main reason they chose their pharmacy, compared to other options.

  • Independent pharmacies scored slightly higher than mail order in patient satisfaction with pricing. Yet, on a separate question, the vast majority of mail order customers (69 percent) report choosing mail because of “pricing/insurance” (emphasis added). Arguably, this reinforces the conventional wisdom that few patients willingly seek out mail order pharmacies, but many are required to use them by insurance plans, even if the costs to the plan may be higher.

  • Independent pharmacies’ helpfulness with insurance issues increased markedly compared to the same 2012 survey.

The full survey has plenty of other nuggets that patients and independent community pharmacy staff alike may find informative. Previous editions of the survey can be found at www.pharmacysatisfaction.com.


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