Posts Tagged 'mail order'

#MailOrderWaste & the Need for Medication Disposal Programs

By Stephanie DuBois, Associate Director, Marketing Communications

Earth Day was yesterday and Saturday marks another nationwide Prescription Drug Take-Back Day. While this is a good opportunity for individuals to properly dispose of unused or expired medications at a safe location, consumers need more convenient access to disposal locations more than twice a year. That’s why NCPA members have stepped up to help their patients through the Dispose My Meds™ program. Since its inception in 2009, Dispose My Meds has collected over 200 tons of medications at more than 1,600 participating community pharmacies in 40 states across the country. (Note: opioids and other controlled substances are not allowed.)

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Highlighting #MailOrderWaste

By Stephanie DuBois, Associate Director, Marketing Communications

We recently updated our “Waste Not, Want Not” slideshow with some new pictures of mail order waste. This week, we are highlighting some of the best examples on Facebook, Twitter, and Google+ and we encourage you to do the same. Use the hashtag #mailorderwaste on each social media channel and share your stories and images of costly wasted medications. (Be sure to remove or black out all patient and other personal information before posting photos to comply with HIPAA and other privacy protections.)

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NASCAR Fans Hear About PBM Abuses

NCPA ran a public service announcement (PSA) at NASCAR’s Homestead Miami Speedway during the weekend of Nov. 15-17, and we’ve posted here and on You Tube a short video summary from the event.

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Seniors Air Concerns on Mail Order Pharmacy Requirements

By Kevin Schweers

In the September issue of the Journal of Managed Care Pharmacy (JMCP), Dr. Michael T. Rupp reports on his survey of seniors that documented their concerns regarding mail order pharmacy and outright opposition to mandating its use by patients.

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States Lead the Way in PBM Reforms: Will Congress Follow?

By Michael Rule, Associate Director of Public Affairs and Grassroots Advocacy

Independent Community Pharmacists are both small business owners and trusted healthcare providers. As such, they contribute to both the local economy through employment opportunities and taxes. In fact, studies have shown that for every dollar spent at a local small business, $.68 is reinvested in the local economy, this drops to $.43 for chain stores, and mail order purchases bring no economic benefit to communities. As healthcare providers, independent community pharmacists they promote proper medication adherence with patients, check the patient’s medication regimen for harmful interactions, and when appropriate work with the patient’s doctor to prescribe lower cost generic alternatives: all of which contribute to savings in the health system.

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Patient Survey Finds More Good News for Independent Community Pharmacies

By Kevin Schweers

Independent community pharmacies score high once again in customer service, according to the recently released Boehringer Ingelheim Pharmacy Satisfaction Pulse survey of patients. Chain Drug Review has run an interesting series of articles on the survey’s findings. This blog post looks at the survey from the independent community pharmacy perspective.

Independent pharmacies garnered the top satisfaction scores among all pharmacies. Ninety-one percent of patients who said they primarily use an independent pharmacy said they are overall very satisfied or satisfied. Independents also scored highest in key factors such as filling prescriptions accurately and efficiently, convenience, pharmacy/staff, loyalty and likelihood to return and to recommend to someone else.

That’s consistent with past surveys in this series. Also in line with past years is the fact that mail order receives the lowest satisfaction rates among patients, compared to all other pharmacy options.

Some other numbers of note from the survey include:

  • Independent pharmacy consumers were among the most likely pharmacy users to say their pharmacy had improved over the past year (on top of already high satisfaction scores in the previous surveys). Mail order patients were least likely to report an improvement in service.

  • Patients of independent pharmacies receive their prescriptions within 20 minutes on average—much more promptly than those who patron other pharmacies. Patients said it takes two or three time as long, on average, to receive their prescription at other brick-and-mortar pharmacies. Moreover, one-third of independents’ customers received their prescription in 10 minutes or less.

  • Independent pharmacists interact with their customers far more often compared to other pharmacy types. Perhaps not surprisingly, a much larger percentage of independent pharmacy customers report the pharmacy staff as the main reason they chose their pharmacy, compared to other options.

  • Independent pharmacies scored slightly higher than mail order in patient satisfaction with pricing. Yet, on a separate question, the vast majority of mail order customers (69 percent) report choosing mail because of “pricing/insurance” (emphasis added). Arguably, this reinforces the conventional wisdom that few patients willingly seek out mail order pharmacies, but many are required to use them by insurance plans, even if the costs to the plan may be higher.

  • Independent pharmacies’ helpfulness with insurance issues increased markedly compared to the same 2012 survey.

The full survey has plenty of other nuggets that patients and independent community pharmacy staff alike may find informative. Previous editions of the survey can be found at

Pressure Mounting on CMS to Delay Ban on Home Delivery of DTS

By Michael Rule, Manager of Public Affairs and Grassroots Advocacy

With the July 1 implementation of the national mail order (NMO) program rapidly approaching, Representative Mike McIntyre (D-NC) became the 44th member of the House of Representatives to raise concerns with the Centers for Medicare and Medicaid Services (CMS). If implemented, the NMO would ban independent pharmacists from providing home delivery of diabetes testing supplies (DTS) to Medicare Part B beneficiaries.

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